Frequently Asked Questions

 

Products & Ordering:


Q: What if I had a back order or something is out of stock?
A: If your order had an item that was out of stock we refund you the cost of the item and the difference it would make to the shipping cost. This is done within a day or two of shipping the order. If we receive more stock of the item we will send an email notification with a reminder of what the item was and what size you requested along with a direct link to reorder the item.

Q: How can I make changes to my original order?
A: Please contact us immediately please at 1-800-813-7708. This will enable us to catch the order before it ships and make any necessary adjustments for you. If the item has already shipped we will walk you through how you can return the item and we can take care of any necessary changes.

Q: I placed two separate orders that I want to go to the same location in the same day, is that possible?
A: If you placed an order early in the morning and have another order you’d like to add to it we’d be happy to combine the orders for you and refund the difference in the second shipping charge. The best way to make sure the orders are combined is to give us a call before 2 P.M. EST. We ask you reach us before 2 so we can change the order before our scheduled daily pickups.

Q: How do I cancel an order?
A: Please contact us immediately please at 1-800-813-7708. This will allow us to stop the order before it ships, helping you to avoid the return process. If the order has already shipped then we will walk you through the return process. There is a 30 day window for returns. 


Shipping:


Q: How long does it take you to fill an order and ship it?
A: If we receive an order before Noon eastern time Monday through Friday, we typically send it the same day. If it’s received after Noon it is shipped the following business day. Our business days are Monday through Friday 8 A.M – 4 P.M. Eastern Time.

Q: How can I find out about my order status (Location, Ship Time, and Tracking Info)?
A: Once you’ve reviewed your order and clicked the submit order button, an automated email confirmation from Buck Wear will be sent to the email address you entered in the billing information. This email will include a summary of all the items you ordered and details on how long it typically takes to fill orders. Once we ship the order an automated email is also sent from UPS with a tracking number for your package. If you did not receive an automated message from Buck Wear with your order summary, please check your junk email folder to make sure it didn’t get mistaken for spam. If you still can’t find our emails and want to talk to a person you can find out how to reach us at 1-800-813-7708 during our normal business hours.

Q: Do you ship outside of the United States?
A: We offer shipping to Canada at the moment, anything else we will attempt to accomidate but we ask to coordinate over the phone and email.

Q: How does the flat rate $7.50 or free standard ground orders ship?
A: We currently use UPS Sure Post to ship for our flat rate and free shipments. It's a hybrid system between both UPS and USPS. UPS picks up the package from our dock and handles it as it typically would until it arrives in the city of the final destination. Once at the final destination it is handed off to USPS and they handle it the last mile. This typically extends the shipping transit time one extra day from regular UPS ground, but at a much more reasonable rate.

Q: Do you allow PO boxes?
A: We do allow PO Boxes, the orders typically take longer to be received through the U.S. Postal System. Also, the postal service does not supply us with tracking numbers.

Q: What are the shipping charges?
A: If you enter your shipping & billing information and press continue, you will have an opportunity to review your order. This will also allow you to view your shipping charges before the order is finally processed.

Q: Is there a way to track my order?
A: Yes, once we’ve pulled your order and shipped it via UPS, an automated email from UPS will be sent to the email that was entered in the billing information. This email will contain a tracking number for your package.


Billing:


Q: I got a message “The credit card number is invalid”, how do I fix this?
A: Please go back to billing information and double check that the billing address and information you’ve entered matches the same billing address and information on file as the credit card you are using. We use this method as a security check point to protect users from credit card fraud.


Technical:


Q: I completed my order but I didn't receive a confirmation email?
A: Please check your junk mail folder or spam filters to make sure that the email from Buckwear.com did not get flagged as junk mail. If you still don’t have an email and want to talk to us you can find our contact information by clicking here!

Q: I got a weird message about a duplicate order, what is that?
A: Sometimes if you click the continue button twice during the checkout process a message that says “Duplicate order detected! The duplicate order will be deleted”. This is a glitch we’ve been trying to fix but it seems to only happen for some people.

Q: If I got a duplicate message does that mean my card was charged twice?
A: No, the reason the duplicate message comes up is because the credit card processing is trying to be thorough and is stopping that extra click from submitting the card twice. If in the unlikely event that your card is charged twice we have a team that checks the transactions daily for situations like this and we will remedy/refund the charge immediately.

Q: How do I cancel the duplicate order?
A: There is no need to cancel the duplicate order because the system should have done so automatically. All of our orders are screened and pulled by real people and we investigate any orders we think are suspicious. If we find an order that has been duplicated, we will contact you and delete the duplicated order and refund the card unless requested otherwise.


Other:


Q: What are your hours of operation?
A: Monday through Friday 8 A.M. – 4 P.M. EST. We are typically closed for all major holidays. More Information available here.